CADAT – Citizens Advice Diss, Thetford & District
Citizen’s Advice organisation delivers quality and accredited information and advice to its community across Benefits, Debt, Energy, Housing, Crisis and Employment.
Inducting new staff
Jenny Smedley, Team Leader at CADAT, wanted to use Yakbit to ensure greater inclusion in the workplace. Working with a hybrid and flexible team presented challenges, particularly the limited opportunity for important synchronous meeting time.
YakBit impact:
Using Yakbit created the opportunity to discuss key behaviours and expectations in online meetings as a team.
“The meeting convenor’s input reduced by 18% in the second meeting: a target realised and evidenced.”
Yakbit data also showed a favourable ratio of detractors to amplifiers, higher than average, which was seen as confirmation of aligned views and a supportive meeting space. Using Yakbit, Jenny created the opportunity for the team to discuss key behaviours and expectations in online meetings. This was especially useful when a new team member joined, as it allowed those expectations to be revisited.
“Any remote team would benefit from using YakBit”
EXOTOPIC
Engineering and consultancy in the space sector
Making meetings more effective
Rob Adlard, Launch and Microgravity Specialist at Exotopic, wanted to trial Yakbit to make his meetings more effective.
With a strong interest in performance analytics, Rob was particularly focused on improving his own meeting facilitation skills.
Yakbit’s Impact:
Yakbit provided clear, visual participation data, which Rob found valuable for understanding meeting dynamics. “I’m always keen to minimise meeting times to maximise productivity. The metrics are interesting, and just looking at the data in terms of the bars is valuable.”
Rob also highlighted the usefulness of the data presented and expressed interest in exploring additional insights, particularly around negative pauses and interruptions, shown clearly within the visualisations. Based on his experience, Rob noted that he would be interested in trialling Yakbit for a longer period, and across other meetings and teams.
“I am interested in more detail, more insights!”
CPLOne Creative
Creative agency delivering a range of services including advertising, content, design, digital development and sales.
Improving performance and productivity
Anna Cruickshank, Account Director at CPLOne, and Maia Parratt, Account Manager, wanted to use Yakbit to increase performance and productivity in the workplace.
Yakbit’s Impact:
Yakbit provided data on meeting participation, helping highlight behaviours that affect engagement and performance.
“The detractor score was very valuable and something that will influence my future performance.”
Maia Parratt also used Yakbit with her team and found the coaching session extremely useful in addressing her own meeting management behaviours, identifying specific ways to improve these in future meetings- only realised by using Yakbit.
“I would love even more data please, more detail, more insights!”
Could your company be next?
Your greatest frustration is that your team never seems to take any initiative themselves. You feel that you have to hold their hand and direct them; why are they not offering more?
If this sounds familiar, using YakBit with your regular team can help you gain insight into your team functionality.